--- name: friday-inbox-triage description: Sort a week of customer emails into P1/P2/P3 with canned 2-sentence replies for the routine ones, in your voice. when_to_use: Friday afternoon, when you have 20+ unread customer emails and three of them actually need you. saves: about 45 minutes per week brand: Scrappy Start brand_url: https://scrappystart.ai license: CC0 version: 1 --- # Friday inbox triage You spent forty-five minutes Friday afternoon reading customer emails. Most of them needed a two-sentence reply you've already sent twenty times. Three actually needed you. This skill finds the three in thirty seconds and pre-writes the rest. ## The setup 1. Open Claude. Start a new conversation. Free tier works for the first try. 2. Copy this week's customer emails as plain text. Anonymize anything you want. 3. Paste the prompt below, then your emails. ## The prompt ``` Below are this week's customer emails. For each one, tell me what the customer wants, whether it needs me, the priority, and the canned reply if applicable. My business: [one sentence: who I am, what I sell, where] My voice: [direct, friendly, no jargon, or your version]. I sign off with my first name, [Your Name]. PRIORITY rubric: - P1: customer is upset, refund/complaint in play, time-sensitive within 24 hours. NEEDS YOU is yes. REPLY is "(needs you)". - P2: real-business conversation, opens a revenue thread, needs me this week (wholesale, custom planning, partnership). - P3: routine recurring question. The 2-sentence canned reply covers it. Hours, shipping, returns, standard pricing, availability. Most emails are P3. When in doubt between P2 and P3, choose P3. Routine pricing and availability questions are P3 unless the customer signals urgency. OUTPUT FORMAT, same for every email: Email N. , . WANTS: NEEDS YOU: PRIORITY: REPLY: After the last email, end with: TALLY: P1, P2, P3. Do NOT invent ANY specific numbers in the REPLY (prices, package counts, turnaround times, deposits, minimums, distances). If a number isn't in my voice reference, write "[my rate]" or "[my standard window]" so I can fill it in. Better a placeholder than a made-up number a customer might quote back at me. NO em-dashes anywhere. No markdown bold, no asterisks, no preamble, no postamble, no commentary. Just the blocks and the tally. (Optional voice reference: paste 1-2 of your past replies here.) Emails: [paste them here] ``` ## What you'll get back For each email, a tiny block like this: > Email 1. Jordan M., asking what the travel fee is for a venue upstate. > Wants: pricing info on travel beyond the local area. > Needs you: no, canned reply works. > Reply: "Hi Jordan, travel within 60 miles is included. Beyond that I charge [my travel rate] per mile. Happy to give you an exact number once I know the venue." > Priority: P3. You read the three P1s. The other twenty have replies waiting to send. ## Adapt it to you Add one sentence to the prompt about your voice, like "warm, mentions customers by first name." Or paste two of your past replies and tell Claude to match the tone. The voice reference is the trick. Don't overthink the description. What you'd say at the counter is what you tell Claude. ## Where this came from Workflow 1 in the free [5-workflows PDF](https://scrappystart.ai/5-workflows). Visual version on Instagram: [the 9pm Friday inbox](https://www.instagram.com/p/DYC8gfekSXy). Screen-share Reel: [9pm Friday inbox, 45 minutes deep](https://www.instagram.com/p/DYGAQlaB5k7). Jamie at Scrappy Start